ITIL

ITIL 5 Foundation

ITIL5FPT | Délka 3 dny | 8 termínů

ITIL Foundation je vstupní modul v kvalifikačním schématu ITIL 5. Představuje rámec ITIL jako moderní přístup k řízení digitálních produktů a služeb a je určen jak pro začátečníky, tak pro zkušené praktiky přecházející ze starších [...]

ITIL® 4 Leader: Digital and IT Strategy

HU0C6S | Délka 3 dny | 5 termínů

The ITIL® 4 Leader: Digital and IT Strategy course provides guidance about crafting a digital vision and shaping IT and business strategies. The course focuses on the alignment of digital business strategy with IT strategy, adding a [...]

ITIL® 4 Specialist: Business Relationship Management

H38CMS | Délka 3 dny | 1 termín

Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver [...]

ITIL® 4 Specialist: Monitor, Support and Fulfill

H38CJS | Délka 3 dny | 2 termíny

This module covers the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management [...]

ITIL® 4 Specialist: Sustainability in Digital and IT

H38DRS | Délka 3 dny | 1 termín

Technology has transformed the way we work, socialize, purchase goods, and interact with services—fueling new behaviors, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher [...]

ITIL® 4 Specialist: Plan, Implement and Control

H37WRS | Délka 3 dny | 1 termín

This course teaches key concepts, principles, values and challenges of ITIL 4’s five management practices—the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the [...]

ITIL® 4 Specialist: Collaborate, Assure and Improve

H37WQS | Délka 3 dny | 3 termíny

This module covers the key concepts, principles, values, and challenges of the five management practices of ITIL 4: the Continual Improvement Practice, Service Level Management Practice, Relationship Management Practice, Information [...]

ITIL® 4 Specialist: Acquiring & Managing Cloud Services

H61L1S | Délka 3 dny | 2 termíny

This course explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value. It covers the concept of the cloud services user journey, which aligns key ITIL concepts [...]

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